Managing your front website

How customers sign up and log in — the same identity policy applies at every outlet of the brand.

Allowed login methods

A row of three checkboxes — Email + password, Mobile + password, Mobile OTP — each one turned on or off independently, not a single choice. Customers see exactly the methods checked here at signup and login, and at least one must stay selected or the form won't save.

This is where you decide how customers prove who they are: OTP doesn't need a password, but it does need a working SMS provider, while the password-based methods work without one but ask customers to remember a password. It saves together with the rest of this tab — see Save Settings below.

Authentication policy — OTP length, OTP TTL, password minimum

Three number fields control this: OTP length (4–8 digits), OTP TTL — how many minutes a code stays valid before expiring (1–30) — and the minimum password length (6–32 characters).

If customers report their code expiring before they can type it in, raise the OTP TTL here. If codes never arrive at all, that's an SMS delivery problem, not this screen — see Setting up email and SMS. Length and TTL only control the code Food Magic itself generates and checks.

Three sections on this tab: Payment acceptance, Checkout minimum, Delivery fees.

Payment acceptance

Two checkboxes — Cash on Delivery, which needs no provider, and Pay Online, which stays greyed out until a payment gateway is actually connected and switched on, with a tooltip explaining why. At least one method must stay checked.

This decides what customers may pay with, brand-wide — an individual outlet can't opt out of a method the brand has turned on, or add one the brand hasn't. The payment gateway itself is connected separately, under Settings → Payment Gateways.

Checkout minimum

One number field — the smallest cart total a customer may check out with. Zero means no minimum. A customer below it sees exactly how much more they need to add. Use this to enforce a minimum order size brand-wide, so a very small order doesn't lose you money once delivery cost is factored in.

Delivery fees

Four fields set the delivery-cost rules for the whole brand: the flat delivery fee per order, a COD handling fee that's an extra charge on cash-on-delivery orders only and is never waived, a choice of which order types the delivery fee actually applies to (both / cash on delivery only / pay online only), and a free delivery above threshold that waives the fee once the cart reaches that amount (zero means always charge it).

These are brand-wide numbers — an individual outlet doesn't set its own delivery fee, it only sees the result, read-only, on its own Outlet Website → Fees tab (see below).

A master switch, then three sections that grey out together when it's off.

Allow customers to cancel orders (master switch)

One toggle. Off stops cancellations across the brand outright; on reveals the cutoff, auto-refund and refund-schedule controls below it.

Cancel-button cutoffs — online and COD, set separately

Two groups of five buttons — one for online (prepaid) orders, one for cash on delivery — each letting you pick one stage from Order placed → Confirmed → Preparing → Ready → Out for delivery. The customer's Cancel button stays visible only while the order is at or before the stage you chose, then disappears once the order passes it.

Cash-on-delivery is usually set stricter than online, with an earlier cutoff, simply because no money has been taken yet on a COD order — there's nothing to refund, so there's less reason to keep the door open.

Automatically refund online cancellations

A toggle. Turned on, a cancellation sends the refund straight back to the customer's payment method instantly. Turned off, cancelling instead creates a pending-refund task in the outlet's queue (see Refund requests) rather than moving money automatically.

Refund schedule (online orders)

Five percentage fields, one per stage (defaulting to 100/100/75/50/0), that control how much of the payment is refunded if the customer cancels while the order is at that stage. A stage past the cutoff above can't actually be reached, since its Cancel button is already hidden, so its percentage never applies — and a 0% stage that's still within the window lets the customer cancel, just with no refund. Cash-on-delivery orders ignore this schedule entirely, since no money was taken to refund in the first place.

Use this to tune how forgiving cancellation is as an order gets closer to being cooked and delivered — a full refund right after placing, tapering down to nothing once it's out the door. All four cancellation controls save together as one form, and only a brand admin can save them.

Four sections: Branding, Geocoding, Public display, Ordering Mode.

Branding

One field — the brand logo URL, shown at the top of every storefront page. Theme colours live on the dedicated Theme page described further down; this is the only branding control left on this tab.

Geocoding

A password-style field for a Google Maps API key, used to turn a customer's typed delivery address into a map location. Once saved it shows only a masked placeholder rather than the real key. It's optional — address entry still works without it, you just lose map positioning.

Public display toggles

Three independent toggles:

• Show customer ratings publicly — off hides star ratings and reviews from the public menu; you still see them privately in the admin dashboard.
• Show ingredients on item detail — on shows each item's ingredient list (from your recipes) to customers; individual ingredients can still be hidden on the Ingredients page regardless of this switch.
• Show delivery rider details to customers — on reveals the assigned rider's name and phone on the customer's order page, but only after the rider has accepted the delivery. Off by default to keep staff numbers private.

Ordering Mode — the brand-wide View only / Order switch

A two-option switch, different from both the master Live/Disabled switch above and any single outlet's own Ordering Status. View only keeps the menu browsable everywhere but hides the cart, checkout, login/signup and account pages at every outlet at once. Order hands control back to each outlet — each branch's own Ordering Status setting (on its Outlet Website → Acceptance tab) then decides whether that specific branch takes orders. There's no way to pause just one outlet remotely from here; that's done by that outlet's own manager instead.

Use this for a brand-wide reason to stop taking orders everywhere without taking the site fully offline — a payment-gateway outage, a compliance freeze, a soft launch before payments are wired up — while customers can still browse the menu. All four sections on this tab save together, and only a brand admin can save them.

Mode: View only / Order

A two-option switch — this branch's own emergency pause, independent of both the brand-wide Ordering Mode and the brand's master Live/Disabled switch. View only hides the cart, signup, login, checkout and account pages at this outlet alone, while the menu stays browsable; Order is full normal operation.

Turn it off for a kitchen that's overwhelmed with tickets, at closing time, on a day the branch is shut, or during a soft launch before payments are wired up — customers then see that this particular location isn't taking orders, rather than placing one nobody will cook.

Only outlet management can save this.

Two plain fields — phone and email — shown to customers on this outlet's storefront pages, for who to contact about an order from this specific branch. It saves together with Ordering Status above, under the same Save Settings button.

This tab has no editable fields at all — the delivery fee, COD handling fee, the rule for which order types it applies to, the free-delivery threshold, and the online gateway's processing rate are all pulled read-only from the brand's Front Website settings and its connected payment gateway. A "Live preview" section works out a sample ₹500 order's Pay-Online total and Cash-on-Delivery total using those brand numbers, so a branch manager can see the real effect of the brand's fee rules without doing the arithmetic themselves.

Use this to understand exactly what a customer at this branch pays, or to confirm a brand-level fee change actually took effect, without needing access to Front Website. To change an actual fee amount, that has to happen on the brand's Front Website → Payments & Checkout tab instead.

Mode: Randomly from the menu / I'll pick them

A two-option picker. Random has the system automatically feature a set number of available items (6 by default, 1–12), rotating at midnight — set it and forget it. Manual switches to a curated list you build yourself.

Show how many? (random mode only)

A number field, 1–12, that's ignored while in manual mode but still saved, so switching back to random later restores whatever count you'd set.

Manual picker — search, add, reorder, remove

In manual mode, two lists appear: your Selected items on the left, with up/down arrows to reorder them and a remove icon per row, and the full list of Available menu items on the right with a search box — clicking an item adds it to the end of your selected list. You can feature up to 50 items. If an item later goes inactive or gets deleted, it still shows in your selected list marked "Unavailable" rather than silently disappearing, so the gap stays visible.

Use manual mode to feature what this specific branch actually has in stock today, rather than a system-wide random rotation — handy when one outlet is out of an ingredient that another isn't.

All Today's Specials fields save together with the rest of the tab, and only outlet management can save them; the item list itself is only fetched once this tab is opened.

Per-day time pickers

One row per day of the week, each holding zero or more open-to-close time slots. A day with no slots shows "Closed" and is treated as closed all day. Setting a close time earlier than the open time — say 18:00 to 02:00 — is valid, and gets an "after midnight" badge next to that slot.

Add slot

Adds a new slot to that day, starting where the day's last slot ends and running for one hour, so a newly added slot never overlaps with an existing one.

Use two slots on the same day for a split shift — lunch service and dinner service — which is how you close the kitchen between them without marking the whole day closed.

Remove slot (trash icon)

Removes one slot from a day, right away in your draft — nothing is actually saved until you press Save Schedule.

Save Schedule

A single button, greyed out until your draft actually differs from what's currently saved, that saves the whole week's slots for every day at once. Only someone with the right permission can save — that's separate from the permission that just lets someone view the page.

Add a holiday closure

A date picker plus an optional free-text reason, then an "Add holiday" button — the date is required, the reason isn't.

Use this for one-off dates the branch is shut regardless of the weekly pattern — set these ahead of festivals so nobody has to remember to flip the manual switch on the day itself. Only someone with the right permission can add one.

Delete (trash icon, on hover)

A confirmation prompt, then removes that one closure date — also restricted to those with the right permission.

Everything submitted through the customer /contact form, across every branch. Columns: # (a serial number that carries on across pages), From (name + email, with an unread dot), Topic, Subject / Message (a short preview), Outlet, Received (relative time, exact timestamp on hover), Status, Actions. A KPI strip above the table shows Total Messages, Unread, Read and On This Page.

This is brand level even though it shows an Outlet column — one inbox for the whole business, tagged by which branch the message concerns (the customer's "preferred outlet" pick on the contact form). An outlet owner cannot open it.

Filters

A status dropdown (All statuses / Unread / Read), a topic dropdown (All topics / General / Feedback / Catering / Press & Media / Careers), and a free-text search across subject, message and sender that reruns a moment after you stop typing. Changing any filter jumps back to page one.

View (eye icon)

Opens a two-column detail view — the message itself with the sender's details and a read receipt on the left, and details like IP address, browser and submitted time on the right. If you can mark messages read, opening an unread message automatically marks it read as part of opening it — most staff use View as their one action for "handle this message," since it takes care of marking it read for them.

Mark as read (double-check icon)

A separate, explicit action shown only next to still-unread rows, and only to someone who can mark messages read — for marking a message read without opening the full detail view. Available both inline in the table and inside the detail view itself.

Refunds customers have asked for on their own orders, searchable by order number or customer and filterable by date. This one is outlet level: the branch that took the money is the branch that approves giving it back.

See Refund requests from customers for the approve/pay/decline flow.

Check Ordering status on that outlet's Outlet Storefront screen first. It is the usual cause and takes one click to fix.

Two things must both be true: the method is turned on under Brand Storefront → Payment acceptance, and a payment gateway is connected and switched to live mode under Payment Gateways.

That is SMS delivery, not a storefront setting — see Setting up email, SMS and WhatsApp.

The cancel window is set per payment type under Brand Storefront → Cancellation policy. Prepaid orders typically have a shorter window than cash on delivery.

That is expected — fee amounts are per outlet. The brand sets the rule and the checkout minimum; the branch sets its own amount.